Support

Contact us

Email hello@voxolo.app and a real person will read it. We aim to reply within two business days.

It helps if you tell us your device (for example, iPhone 15), your iOS version, and which language you're learning. If something looks wrong on screen, a screenshot is worth a paragraph.

Getting started

Voxolo asks four things when you first open it: where you're going, when you leave, roughly where your language is now, and how much time you can give it each day. From those it builds a day-by-day plan that lands on your departure date.

Each session runs the same six beats — a briefing, key phrases, a listening drill, the conversation itself, a debrief, then your progress. Later in the plan the scaffolding falls away and the sessions become mostly conversation.

Your first conversation is free. After that, practice needs one of the plans below.

Plans, billing and cancelling

• Trip Passport — a one-time purchase giving 120 days of full access. It does not renew, there is nothing to cancel, and there is no free trial on it.
• Premium Monthly and Premium Yearly — auto-renewing subscriptions, each starting with a 7-day free trial. They renew automatically unless you cancel at least 24 hours before the current period ends.

All purchases are handled by Apple. We never see your card details.

Cancel a subscription

Cancelling is done in your Apple Account, not in Voxolo:

• Open the Settings app on your iPhone or iPad.
• Tap your name at the top, then Subscriptions.
• Tap Voxolo, then Cancel Subscription.

You keep access until the end of the period you've already paid for. Cancelling during a free trial stops it before you're charged — do it at least 24 hours before the trial ends.

Refunds

Apple processes all refunds for App Store purchases, so we can't issue one directly. Request one at reportaproblem.apple.com using the Apple Account you bought with. If you believe something went wrong on our end, email us anyway — we'll help you make the case.

I paid but the app still shows the paywall

Open the purchase screen and tap Restore purchases. Make sure you're signed in with the same Apple Account you bought with — a different account won't find the purchase. If it still doesn't unlock, email us with the date of purchase and we'll sort it out.

The plans show no prices

Prices come from the App Store, so this usually means the device can't reach it. Check your connection, then close and reopen the app. If it persists, restarting the device clears it up more often than you'd think.

Microphone and speaking

The app isn't hearing me

Voxolo needs two permissions: the microphone, and speech recognition. If you declined either, you can turn them back on in Settings ▸ Voxolo.

Also worth checking: hold the mic button down for the whole time you're speaking and release when you're done, and take off Bluetooth headphones if the microphone on them is unreliable.

I'd rather type than speak

Tap Type next to the mic button. Every conversation can be completed by typing, and you never have to grant microphone access at all.

I can't hear the tutor

Check the silent switch on the side of your iPhone and turn the volume up while the app is open. Tap the speaker icon on any tutor message to replay that line.

Your plan and progress

I missed a few days

Nothing is lost. Voxolo always gives you the next unfinished day rather than punishing you for a gap, and the plan re-paces itself toward your departure date.

The lessons feel too easy or too hard

Your working level rises as you go, based on how recent sessions have actually gone rather than on the calendar. If the starting point was wrong, the fastest fix is to adjust it before your first session on the plan screen.

Can I change my trip date or destination?

Your trip details are shown in the Settings tab in the app. Changing destination means a different language plan — email us and we'll talk you through it.

Languages

Voxolo currently teaches Spanish, French, Italian and German, each across six areas of travel — food and markets, getting around, hotels, meeting people, sights and events, and health and help — from beginner through upper-intermediate. More languages are on the way. If there's one you want, tell us; it genuinely affects what we build next.

Your data

Your profile, plan, streaks and progress are stored on your device, not on our servers. Deleting the app deletes them. What you say during a conversation is sent to our AI service to generate the tutor's reply — that's covered in full in our Privacy Policy.

Questions about your data, or a request relating to it, go to hello@voxolo.app.

Requirements

Voxolo runs on iPhone and iPad with iOS 26 or later. Conversations are generated as you speak, so the app needs an internet connection during a session.

Something else

If none of the above covers it, email hello@voxolo.app. Bug reports and blunt feedback are both welcome — this is a small operation and we read everything.